Privacy Policy

Your privacy matters deeply to us. As a women's health and family planning clinic, we understand that the information you share is personal and often sensitive. This policy explains, in plain language, what we collect, why, how we protect it, and the rights you have under POPIA.

1. Who is responsible for your information

Kahn Clinics (Reg. No. 2024/490642/03) is the responsible party for the personal information collected through this website and at our clinic.

Our Information Officer can be reached at info@doctorkahn.co.za, or by post at 68 Mandela Drive, Margate, KwaZulu-Natal, 4240.

2. What information we collect

We collect only what we need to provide safe, appropriate care and to respond to your enquiries:

• Contact details you give us — your name, phone number and (optionally) email address.
• Appointment details — the service you're interested in, your preferred area, date and time, and any brief note you choose to add.
• Enquiry details — the content of any message you send us through the website.
• Limited technical data — basic information such as the page you arrived from and how you found us, used to understand and improve our service. We store a one-way "hashed" version of your IP address, never the raw address.

We deliberately ask you not to enter clinical or medical details into website forms. Any health information is discussed privately with a qualified practitioner during your consultation, and is recorded in your confidential clinical record — not through this website.

3. Health information is treated with extra care

Under POPIA, information about your health is "special personal information" and is given a higher level of protection. We process such information only with your consent, or where the law otherwise permits it for the purpose of providing you with healthcare. It is kept strictly confidential and accessed only by the clinical staff involved in your care.

4. Why we use your information (and our lawful basis)

We use your information to:

• contact you to confirm, arrange or follow up on an appointment;
• respond to your questions and enquiries;
• provide and keep a record of the care you receive;
• meet our legal, regulatory and professional obligations; and
• understand how our website is used so we can improve it.

We rely on your consent (which you give when you submit a form and tick the consent box), the performance of our service to you, our legitimate interests in running the clinic responsibly, and compliance with the law.

5. Who we share it with

We do not sell your personal information, and we do not share it for advertising. We only disclose information where necessary:

• to trusted service providers who help us operate (for example, secure hosting or email delivery), under confidentiality obligations and only to the extent needed;
• to other healthcare providers involved in your care, with your consent or where clinically necessary; and
• where we are required or permitted to do so by law.

6. How we protect your information

We take appropriate, reasonable technical and organisational measures to safeguard your information against loss, unauthorised access and misuse — including secure transmission (HTTPS), restricted access on a need-to-know basis, and storing only what's necessary. While no system can be guaranteed perfectly secure, we treat the protection of your information as a priority.

7. How long we keep it

We keep personal information only for as long as necessary for the purposes described above, or for as long as required by law and applicable professional record-keeping obligations. When information is no longer needed, it is securely deleted or de-identified.

8. Your rights under POPIA

You have the right to:

• ask what personal information we hold about you and request access to it;
• ask us to correct or update information that is inaccurate or incomplete;
• ask us to delete information where we are no longer entitled to keep it;
• object to certain processing of your information; and
• withdraw your consent at any time (this won't affect care already provided or processing already carried out).

To exercise any of these rights, please contact our Information Officer at info@doctorkahn.co.za.

9. Lodging a complaint

If you have a concern about how we handle your information, please contact us first so we can put it right. You also have the right to lodge a complaint with the Information Regulator of South Africa, the body responsible for POPIA, at POPIAComplaints@inforegulator.org.za or enquiries@inforegulator.org.za.

10. Cookies & this website

This website uses only the cookies needed for it to work and, where applicable, to understand in aggregate how it is used. We may record how you found us (for example, a search or referral link) to help us improve. You can control cookies through your browser settings.

11. Children

We provide care with appropriate sensitivity and in accordance with South African law. Where services involve a minor, we handle information with particular care and in line with applicable legal requirements.

12. Changes to this policy

We may update this policy from time to time. The latest version will always appear on this page, with the "last updated" date shown above.

13. Contact us

If you have any questions about this policy or your information, please contact our Information Officer at info@doctorkahn.co.za or call us on +27 71 821 4971.