What you'll notice
The DVR is running, but nobody has the admin password — settings and playback are locked.
Why it happens
Installer never handed the credentials over, staff turnover, or a factory password long forgotten.
How we fix it
For system owners we perform the manufacturer's official reset procedure (proof of ownership required), then set proper credentials and record them in a handover document.
Still not working?
If the checks above haven't restored your dvr (digital video recorder), this usually needs a technician. Our DVR Repairs service covers exactly this fault.