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CCTV Camera troubleshooting

Camera offline

Related codes / indicators: Offline / Net Disconnect

What you'll notice

An IP camera drops off the NVR intermittently or permanently; the app shows the channel as offline.

Why it happens

PoE budget exceeded on the switch, a marginal cable run over 100 m, IP address conflicts, or camera firmware crashing under load.

How we fix it

We measure the run, test the port and its power budget, fix addressing properly (reservations, not luck) and update firmware — so the camera stays online instead of "coming back by itself" until next week.

Still not working?

If the checks above haven't restored your cctv camera, this usually needs a technician. Our CCTV Repairs service covers exactly this fault.

Book cctv repairsCall 069 423 8290

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