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CCTV Camera troubleshooting

Camera shows no video

Related codes / indicators: Video Loss

What you'll notice

A black screen or "Video Loss" tile where the camera picture should be — on one camera or several at once.

Why it happens

Power failure at the camera (dead 12V supply or PoE port), a damaged or waterlogged cable joint, a failed camera, or a recorder channel fault.

How we fix it

We test power at the camera end, then signal at each joint, and replace the failed link — supply, joint, cable run or camera — with the fault demonstrated before and after.

Still not working?

If the checks above haven't restored your cctv camera, this usually needs a technician. Our CCTV Repairs service covers exactly this fault.

Book cctv repairsCall 069 423 8290

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